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Frequently Asked Questions
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?
Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
Please refer to our Help page, for more information on our return and exchanges policy
HOW DO I CHANGE MY SHIPPING ADDRESS?
At the time of checkout, you can change or edit your address. If you entered the wrong address, please contact us or your chosen local stock list provider directly.
HOW DO I TRACK THE STATUS OF MY ORDER?
Visit my account to track your orders.
HOW DO I RECEIVE CUSTOMER SUPPORT?
You can contact us and/or visit customer help section in menu for quick answers.
WILL MY ITEMS COME IN ONE PACKAGE?
How your order is delivered and in what type of package, depends on a few things. Where your order has been shipped from and the total weight of your order.