Help
Needing help? Use this page to help navigate your queries. You will find answers to frequently asked questions here, orders and shipping, returns and exchanges. If you are still confused please contact your nearest stockist provider and they will be able to help you.
Shipping & Returns
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?
Shipping for North island is 1-2 days to the nearest depot. Shipping for south island is 2-3 days.
HOW DO I CHANGE MY SHIPPING ADDRESS?
We can’t guarantee it will be possible to do an address change after the order has been submitted. If you need to change the delivery address we advise you to contact the shipping company once you receive their delivery notification.
HOW DO I TRACK THE STATUS OF MY ORDER?
Check your order column in my accounts then check order status
WILL YOU KEEP MY CREDIT CARD INFORMATION ON FILE?
We work with a credit card vendor to process all of our transactions. All of the credit card information is managed within their system and we are unable to see credit card details in your account.
DO YOU CHARGE SALES TAX?
It is the sales tax charged and levied on the sale or supply of goods or services on which sales tax is leviable.
DO YOU SHIP TO MY COUNTRY?
We can ship any Rockarmor products to anywhere in the world. Best way to get a shipping price is to get in contact with us.
WILL MY ITEMS COME IN ONE PACKAGE?
It depends. If all the items were stored at the same facility, then yes. But not all items sold on Rockarmor are kept in every facility.
Returns & Exchanges
WHAT IS YOUR RETURNS POLICY?
I RECEIVED THE WRONG ITEM
We are sorry to hear we have sent you an item that is different from what you have ordered!
Please start with double-checking your order confirmation to see what you ordered. If you have not received the ordered product please contact us by using the button “CONTACT US” further down this page, and we will do everything we can to correct our mistake.
MY ORDER ARRIVED DAMAGED
You may file an indemnity claim for insured mail, Collect on Delivery (COD) items, Registered Mail with postal insurance, or Priority Mail Express packages. Each mail service has a different timeframe for filing. If your package arrives damaged or with missing contents.
Please file a claim immediately.
WHERE SHOULD I MAIL MY AUTHORIZED RETURN?
Simply go on to our Contact Us page and we can help you from there!
WHAT DO I DO IF I ENTERED AN INCORRECT SHIPPING ADDRESS?
If you are able to do so, please cancel your order and reorder with us. If you become aware of this at a later date. Please either contact us directly, or your chosen stock list provider.
CAN I PRE-ORDER AN ITEM THAT IS SOLD OUT?
Yes, you can definately look into purchasing an order that has sold out. The best way to do this, is contact your local stock list provider. They will get in touch with you regarding availability and wait times on products.