Frequently Asked Questions

Shipping for North Island is 1-2 days to the nearest depot. Shipping for South Island is 2-3 days.

We can't guarantee it will be possible to do an address change after the order has been submitted. If you need to change the delivery address we advise you to contact the shipping company once you receive their delivery notification.

Check your order column in My Accounts then check order status.

We work with a credit card vendor to process all of our transactions. All of the credit card information is managed within their system and we are unable to see credit card details in your account.

It is the sales tax charged and levied on the sale or supply of goods or services on which sales tax is leviable.

We can ship any Rockarmor products to anywhere in the world. The best way to get a shipping price is to get in contact with us.

It depends. If all the items were stored at the same facility, then yes. But not all items sold on Rockarmor are kept in every facility.

Good care is required — our bullbars are E Coat Dipped for ultimate rust protection. However, if you scratch through the coating it will expose raw metal, which could rust if not fixed and treated correctly. In this case, see your nearest stockist for next steps. Also always wash your barwork thoroughly after being in salt water!

All overseas orders are shipped to port only. All Customs, Taxes and Last Mile Delivery is to be arranged by the purchaser.

All sales are final, and we do not offer returns unless the item is faulty and not fit for purpose. In such cases, we will supply a new item or, if not in stock, we will fully refund your purchase. *Conditions apply.

Restocking Fee: A 20% restocking fee and any additional incurred costs will be charged on cancelled orders.

To be eligible for a return due to a fault, your item must be unused and in the same condition that you received it, in the original packaging. Gift cards are non-returnable.

We are sorry to hear we have sent you an item that is different from what you ordered. Please start with double-checking your order confirmation to see what you ordered. If you have not received the correct product, please contact us and we will do everything we can to correct our mistake.

You may file an indemnity claim for insured mail, Collect on Delivery (COD) items, Registered Mail with postal insurance, or Priority Mail Express packages. Each mail service has a different timeframe for filing. If your package arrives damaged or with missing contents, please file a claim immediately.

Simply go to our Contact Us page and we can help you from there!

If you are able to do so, please cancel your order and reorder with us. If you become aware of this at a later date, please either contact us directly, or your chosen stockist.

Yes, you can definitely look into purchasing a product that has sold out. The best way to do this is to contact your local stockist. They will get in touch with you regarding availability and wait times on products.